1. About Arabic Therapists UK

We are Arabic Therapists UK, a specialized therapist directory website that connects individuals seeking mental health support with Arabic-speaking therapists who are qualified or practising in the United Kingdom.

Website: https://arabictherapistsuk.com

Important: We are not a healthcare provider and do not offer therapy services directly. Instead, we provide a trusted platform for qualified therapists to create professional listings and for users to search for and contact mental health professionals who speak Arabic or deeply understand Arab culture.

2. What Personal Information We Collect

We collect different types of personal data depending on whether you are a therapist creating a listing or a user searching for mental health support.

Information from Therapists Creating Listings

• Contact details: Name, email address, phone number
• Professional information: Qualifications, credentials, specialisms, areas of expertise
• Profile content: Professional bio, therapist photo, therapy approach
• Service details: Location, therapy modes (online/in-person), languages spoken
• Pricing information: Session fees and payment options
• Optional content: Any additional information you choose to include in your therapist profile

Information from Users Browsing and Searching

• Technical data: IP address, device type, browser information, operating system
• Usage data: Pages viewed, search queries, time spent on site
• Cookies: Session cookies and analytics tracking (see Cookie Policy section)
• Contact form data: Information submitted via our contact forms
• Enquiry data: Messages sent directly to therapists through our platform

3. How We Use Your Personal Information

We process your personal data for the following specific purposes:

Website Operations

• Operate and maintain the Arabic Therapists UK directory service
• Enable therapists to create, manage, and update their professional listings
• Allow users to search for Arabic-speaking therapists by location, specialism, and other criteria
• Facilitate direct contact between users and therapists

Service Improvement

• Respond to enquiries and provide customer support
• Analyse website usage to improve functionality and user experience
• Develop new features for the therapist directory platform
• Optimize search results for better therapist-client matching

Security & Compliance

• Ensure website security and prevent fraudulent activity
• Comply with legal obligations under UK and EU data protection laws
• Maintain accurate records for regulatory purposes

4. Legal Basis for Processing Your Data

Under UK GDPR and data protection law, we process your personal information based on:

• Consent: When you voluntarily submit information (e.g., creating a therapist listing, sending an enquiry)
• Legitimate interests: Operating our directory service, improving the website, ensuring security and preventing fraud
• Legal obligations: Compliance with UK and EU data protection regulations, responding to lawful requests from authorities
• Contractual necessity: Fulfilling our service agreement with therapists who create listings on our platform

5. Cookie Policy & Analytics

Our website uses cookies to enhance your browsing experience and understand how visitors use our Arabic-speaking therapist directory.

Types of Cookies We Use

• Essential cookies: Necessary for website functionality and security
• Performance cookies: Help us understand how visitors interact with our site
• Analytics cookies: We use Google Analytics to analyse website traffic and improve user experience
• Preference cookies: Remember your settings and preferences for future visits

Managing Cookies

You can control and manage cookies through your browser settings. You can choose to block all cookies, allow only certain cookies, or delete cookies after each browsing session.

Note: Disabling certain cookies may affect the functionality of our therapist search features and your overall user experience.

6. How We Share Your Information

We take your privacy seriously and only share your data when necessary to provide our service.

Service Providers We Work With

• Web hosting providers: To store website data securely
• Analytics services: Google Analytics for website performance tracking
• Email service providers: For communication and enquiry management
• Security services: To protect against cyber threats and maintain site security

Legal Requirements

We may disclose your information to law enforcement agencies or regulatory bodies when required by UK law, courts or tribunals in response to legal proceedings, or professional advisors (lawyers, accountants) for legitimate business purposes.

7. Data Security & Storage

We implement robust security measures to protect your personal information:

Security Measures

• Secure SSL encryption for data transmission
• Regular security audits and monitoring
• Access controls limiting who can view your data
• Secure backup systems to prevent data loss
• Protection against unauthorized access, alteration, or destruction

Data Retention

We retain your personal data only for as long as necessary:

• Active therapist listings: Maintained while your profile is active
• User enquiries: Kept for up to 2 years for quality and support purposes
• Analytics data: Retained in anonymized form for statistical analysis
• Deletion requests: Processed within 30 days of receipt

You can request deletion of your data at any time by contacting us at info@arabictherapistsuk.com

8. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have comprehensive rights regarding your personal information:

Your Rights Include

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure ("right to be forgotten"): Request deletion of your personal data
• Right to restrict processing: Limit how we use your data in certain circumstances
• Right to data portability: Receive your data in a commonly used format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw your consent at any time
• Right to lodge a complaint: File a complaint with the UK Information Commissioner's Office (ICO)

How to Complain

If you believe we have not handled your data properly, you can lodge a complaint with the UK Information Commissioner's Office (ICO). Website: https://ico.org.uk | Helpline: 0303 123 1113

9. Third-Party Websites & Therapist Links

Our Arabic therapist directory contains links to external websites, including individual therapist websites and booking platforms, professional membership organizations, mental health resources and support services, and social media profiles of listed therapists.

Important: This Privacy Policy applies only to ArabicTherapistsUK.com. We are not responsible for the privacy practices of external websites. We recommend reviewing the privacy policies of any third-party sites you visit.

10. Updates to This Privacy Policy

We may update this Privacy & Cookie Policy periodically to reflect changes in UK data protection legislation, new features or services on our platform, changes in how we process personal data, or feedback from users and regulatory guidance.

Notification of Changes: When we make significant updates, we will post the revised policy on this page with a new "Last Updated" date, notify therapists with active listings via email (for material changes), and maintain transparency about what has changed.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

11. International Data Transfers

Your data is primarily stored and processed within the United Kingdom. If we need to transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, including standard contractual clauses approved by UK authorities, adequacy decisions confirming similar protection standards, and additional security measures to protect your information.

12. Children's Privacy

Our Arabic Therapists UK directory is designed for adults seeking mental health services. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have inadvertently collected data from a minor, please contact us immediately.

13. Questions & Contact Information